Refund policy
1. Returns
Returns may be accepted within 30 days of delivery unless otherwise stated below.
To be eligible for return:
- Item must be unused, uninstalled, and in original packaging
- Item must be in resellable condition
- Customer must provide original invoice or proof of purchase
- Customer must obtain a Return Merchandise Authorization (RMA) prior to return
Unauthorized returns may be refused.
2. Non-Returnable Items
The following items are generally non-returnable:
- Installed or used parts
- Electrical components
- Special order or non-stock items
- Open gasket kits or seal kits
- Custom-built or remanufactured components
- Clearance or final-sale items
- Parts damaged by improper installation, misuse, overheating, contamination, or lack of maintenance
Cylinder heads, injectors, turbos, and other precision components may require inspection prior to any warranty or refund determination.
3. Core Returns
Core returns must meet rebuildable conditions to qualify for credit.
Core credits may be reduced or denied for:
- Cracked or welded castings
- Excessive rust or corrosion
- Missing or damaged components
- Burned, seized, or non-rebuildable cores
Customers are responsible for returning cores within the required timeframe listed on the invoice.
4. Restocking Fees
Approved returns may be subject to a restocking fee of up to:
- 15%–25% for standard stocked items
- Higher fees may apply for special-order or vendor-return items
Original shipping charges are non-refundable.
Customer is responsible for return shipping unless the return is due to our error.
5. Damaged or Incorrect Items
Customers must inspect shipments upon arrival.
Any damaged, missing, or incorrect items must be reported within:
48 hours of delivery
Please retain all packaging materials for carrier inspection if applicable.
6. Warranty Claims
Warranty coverage varies by manufacturer and product type.
Warranty does not cover:
- Labor costs
- Downtime
- Towing
- Loss of revenue
- Improper installation
- Lack of maintenance
- Failures caused by related engine/component issues
Warranty claims may require:
- Photos
- Installation documentation
- Diagnostic reports
- Return inspection
- Manufacturer review
No warranty claim is approved until inspection is completed.
7. Refund Processing
Approved refunds will generally be processed within:
5–10 business days
Refunds are issued to the original payment method unless otherwise agreed.
8. Order Cancellations
Orders canceled after processing or shipment may be subject to:
- restocking fees
- return freight
- vendor cancellation charges
Special-order items may not be cancelable once ordered.
9. Limitation of Liability
JAK’s Diesel, LLC shall not be liable for incidental, indirect, or consequential damages including:
- labor expenses
- vehicle downtime
- towing
- lost profits
- loss of use
Customer assumes responsibility for verifying part fitment and application prior to installation.
10. Contact Information
JAK’s Diesel, LLC
Website: JAKS Diesel
Email: jaksdiesel@gmail.com
By purchasing from JAK’s Diesel, LLC, customer acknowledges and agrees to this Return & Refund Policy.